POLICIES | CHAMPION AUTO SPA

Service Policy

Services are available for personal and commercial vehicles, including sedans, SUVs, trucks, and specialty vehicles.
Service availability is subject to geographical restrictions and weather conditions.

Service Process

All services are performed by trained professionals using high-quality, industry-standard equipment and products.
Customers are responsible for ensuring their vehicle is accessible and in a location suitable for mobile service (e.g., driveway, parking lot).
For on-rim tire swaps, customers must ensure the correct tires are available at the time of service.

Payment Terms

Full payment is required upon completion of services.
Accepted payment methods include cash, credit/debit cards, and approved mobile payment platforms.

Pricing

All prices are subject to change based on market conditions and the vehicle's condition.
Additional charges may apply for oversized vehicles, excessive dirt, or specialized services not listed in the standard package.

Cancellations must be made at least 24 hours before the scheduled appointment.
Cancellations made within 24 hours of the appointment will result in the forfeiture of the deposit.

Employee and Customer Safety
All services are performed using industry best practices to ensure safety.
Customers and bystanders must maintain a safe distance from the work area during services.
Environmental Commitment
Champion Auto Spa uses eco-friendly products and strives to minimize water waste.
Customers are encouraged to provide a water source when possible to support sustainable practices.

Vehicle Inspection
A pre-service inspection will be conducted to identify any existing damage to the vehicle.
Customers will be informed of any potential risks associated with paint correction or detailing prior to service.
Liability
Champion Auto Spa is not liable for pre-existing damage or issues exacerbated by normal service procedures.
Customers must disclose any modifications or special conditions that could impact service.
Damage Claims
In the unlikely event of damage caused by Champion Auto Spa, customers must report it within 24 hours of service completion.
Verified claims will be resolved through repair or compensation, at Champion Auto Spa’s discretion.

Services may be rescheduled in the event of inclement weather that prevents safe or effective service.
Customers will be notified promptly of any changes and offered the next available appointment.

Customer information, including contact details and payment information, will be used solely for service purposes.
Champion Auto Spa will not share customer data with third parties without consent.

Champion Auto Spa guarantees the quality of its services.
If a customer is dissatisfied, they must report the issue within 24 hours for a resolution, including touch-ups or partial refunds where applicable.

Customers who refer new clients to Champion Auto Spa will receive a 10% discount on their next service.
Discounts are applied once the referred client completes their first appointment.

Customer Support

For questions or concerns, customers can contact Champion Auto Spa via email or phone during business hours.
All inquiries will be addressed within 48 hours.

Dispute Resolution

Disputes will be resolved amicably through negotiation.
If a resolution cannot be reached, disputes may be referred to mediation or arbitration as a final remedy.